Terms, Privacy and Client Policies

(For New Zealand-based website users – compliant with New Zealand and Türkiye regulations)

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Overview

This page sets out the core terms, privacy framework and client policies governing engagement with Oceanscape Group through this website. By submitting an enquiry, engaging our services or proceeding with a booking, you confirm that you have read, understood and agree to these policies.

These policies are intentionally structured to reflect Oceanscape Group’s current regulatory position and clearly separate:

• non-clinical facilitation and coordination services, and

• medical services provided by licensed healthcare institutions in Türkiye.

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1. About Oceanscape Group

Oceanscape Group operates as a dual-entity medical travel facilitation group, structured to ensure clear separation between international client coordination and in-country medical tourism services.

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For client clarity:

Oceanscape Group New Zealand Limited is responsible for:

• client onboarding and enquiry management,

• coordination of travel-related logistics,

• documentation and non-clinical administration,

• invoicing for facilitation and coordination services, and

• payment options available to New Zealand-based clients.

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Oceanscape Group Türkiye Sağlık Turizmi Anonim Şirketi is responsible for:

• in-country medical travel coordination within Türkiye,

• liaison with licensed healthcare institutions and surgeons,

• local logistics, interpretation and on-ground support, and

• facilitation of complication coverage through a licensed Turkish insurance broker.

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These roles operate under a formal intercompany services framework, which governs how the two entities work together while maintaining regulatory, financial and operational separation. A client-facing summary of this framework is available on request.

Oceanscape Group is not a healthcare provider and does not give medical advice. All medical treatment, diagnosis and clinical care are delivered solely by legally authorised healthcare institutions in Türkiye.

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2. Role as an Intermediary

Oceanscape Group acts strictly as an intermediary and facilitator.

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We may:

• coordinate communication between clients and licensed healthcare institutions,

• assist with travel-related logistics through licensed third-party providers,

• support accommodation, transfers, interpretation and in-country coordination,

• share information supplied by healthcare institutions or travel partners.

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We do not:

• provide medical advice or opinions,

• assess medical suitability or eligibility,

• influence or recommend clinical treatment decisions,

• guarantee outcomes, recovery times or results,

• replace the doctor–patient relationship.

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All clinical decisions remain the sole responsibility of the licensed healthcare provider.

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3. Data and Privacy Policy

Oceanscape Group collects and processes personal information only for the purpose of facilitating travel and coordination services requested by the client.

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This may include health-related information voluntarily supplied by the client where required by licensed healthcare institutions.

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Oceanscape Group complies with applicable data protection laws, including:

• the New Zealand Privacy Act 2020,

• Türkiye’s Personal Data Protection Law (KVKK), and

• the General Data Protection Regulation (GDPR), where applicable.

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Personal information may be shared only with:

• licensed healthcare institutions involved in the client’s care,

• licensed travel, accommodation, transfer or interpretation providers, and

• licensed insurance brokers where complication coverage is requested.

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Oceanscape Group does not sell or disclose personal information for unrelated marketing purposes.

Clients may request access to, correction of or deletion of their personal information, subject to legal retention and regulatory obligations.

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4. Accuracy of Information Provided by Clients

Clients must provide accurate, complete and truthful information, including but not limited to:

• medical history and current conditions,

• medications and allergies,

• previous procedures or complications,

• travel details and companion information.

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Failure to provide accurate information may result in:

• refusal or delay of treatment by the provider,

• invalidation of insurance cover,

• increased medical risk,

• loss of deposits or cancellation rights.

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Oceanscape Group cannot be held liable for consequences arising from inaccurate or incomplete information supplied by the client.

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5. Complaints, Escalations and Communications

Any concern or service issue must be raised with Oceanscape Group in writing as soon as reasonably possible.

Clients agree to allow Oceanscape Group and relevant third-party providers a reasonable opportunity to review and respond before publishing public statements or media commentary.

Oceanscape Group will investigate complaints in good faith and provide a written response once the review is complete.

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6. Behaviour, Cultural Respect and Companion Policy

Clients and companion travellers are expected to behave respectfully toward:

• healthcare professionals and hospital staff,

• Oceanscape Group team members,

• service providers and other clients,

• local laws and cultural norms in Türkiye.

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Abusive, disruptive or unsafe behaviour may result in:

• removal from group activities,

• restriction of support services, or

• termination of facilitation services where safety is affected.

Companion travellers are subject to the same standards of behaviour.

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7. Bookings, Deposits, Payments and Cancellations

A minimum booking deposit may be required to commence coordination services. Deposits are generally non-refundable and cover administrative and facilitation costs.

Treatment-related deposits, payment schedules, refund terms and cancellation policies are determined by the licensed healthcare institution and will be provided to the client separately.

Travel services, including flights and accommodation, are governed by the terms and conditions of the issuing airline, hotel or travel provider.

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8. Third Party Services and Liability

Oceanscape Group partners with:

• Licensed Turkish healthcare institutions
• TÜRSAB registered travel agencies
• TAANZ accredited travel agents
• Licensed interpreters and transfer companies
• Accredited hotels and accommodation providers

Each provider is responsible for their own services. Oceanscape Group is not liable for actions or policies of third parties.

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9. Travel Policy

Oceanscape Group may arrange and coordinate travel components as part of a client’s overall journey. All travel products, including flights, accommodation and related services, are booked, issued and ticketed through licensed third-party travel agents.

Oceanscape Group does not act as a travel agent or insurer and does not issue travel products in its own name.

Clients remain responsible for:

• holding valid passports and visas,

• arranging appropriate travel insurance unless otherwise advised,

• complying with airline, border and entry requirements.

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10. Medical Disclaimer and Risk Disclosure

All medical procedures carry inherent risks.

Oceanscape Group:

• does not provide medical advice,

• does not determine treatment suitability,

• does not guarantee outcomes,

• is not responsible for medical complications.

Clinical responsibility rests solely with the licensed healthcare provider.

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11. Website, Cookies and Accessibility

Our website uses cookies for basic functionality. Cookies do not store sensitive information.

We aim to ensure the website is accessible to all users. Please contact us if you need information in an alternative format.

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12. Governing Law

For facilitation and coordination services provided through this website:

• New Zealand law applies.

Medical services and clinical matters are governed by the laws of the Republic of Türkiye.

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13. Contact Details

Email: contactus@oceanscapegroup.com
Website: www.oceanscapegroup.com

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Updated 26 January 2026