Privacy Policy

This Privacy Policy explains how Oceanscape Group collects, uses, stores and shares personal information in compliance with the New Zealand Privacy Act 2020, Türkiye’s Law on the Protection of Personal Data (KVKK No. 6698), and the EU General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy applies to information collected through our New Zealand website, including information submitted via online forms.

1. Who We Are

Oceanscape Group is an international medical travel facilitation group supporting clients who choose to travel to Türkiye for medical treatment.

We operate across New Zealand and Türkiye to facilitate non-clinical coordination, travel support, and in-country assistance in connection with licensed healthcare institutions.

Oceanscape Group is not a healthcare provider and does not provide medical treatment or medical advice. All medical services are delivered solely by licensed hospitals and surgeons in Türkiye.

2. What Information We Collect

We may collect personal information including:

full name and contact details,
travel and identification information (such as passport details),
information required by licensed healthcare institutions, including medical history, treatment preferences and test results voluntarily provided by you,
records relating to facilitation or coordination payments (we do not store credit card details),
website usage information such as IP address and basic analytics data collected via cookies.

We collect only information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information when you:

complete an enquiry, consultation or onboarding form,
submit documents or medical records,
communicate with us via email, phone, messaging platforms or online tools,
browse our website or interact with our digital content.

4. Purpose of Collection

We collect and use personal information to:

respond to enquiries and provide requested services,
coordinate medical travel and related logistics,
connect clients with licensed healthcare institutions and approved third-party providers,
comply with legal, insurance, regulatory and audit obligations,
improve service quality, safety and operational effectiveness.

5. Sharing of Personal Information

Your personal information may be shared, where necessary, with:

licensed healthcare providers and hospitals in Türkiye,
licensed travel agents involved in booking flights or accommodation,
insurance providers or brokers where complication coverage is requested,
translation, logistics or support providers,
professional advisers or regulatory authorities where required by law.

All third parties are required by contract or regulation to protect personal information and use it only for its intended purpose.

We do not sell personal information or use it for unrelated marketing purposes.

6. International Data Transfers

As an international facilitation service, personal information may be stored or accessed in New Zealand and Türkiye, and in other jurisdictions where approved service providers are located.

Where personal information is transferred internationally, reasonable safeguards are used to ensure protection in accordance with applicable privacy and data protection laws.

7. Clinical Images and Visual Records

As part of standard medical practice in Türkiye, licensed hospitals or clinics involved in your care may take photographs or video recordings for clinical documentation and medical records only.

This process is governed under Turkish law by a separate consent document known as the Consent Form for Recording and Processing Visual Content (Görsel İçerik Kaydetme ve İşleme Onam Formu). Where required, this form is issued directly by the treating hospital or clinic.

You acknowledge that:

refusal to sign this form does not affect your treatment,
Oceanscape Group does not use patient images or video for marketing, promotional or media purposes, and
any non-clinical use of images or video would require separate, explicit consent obtained directly by the healthcare provider.

8. Data Security and Retention

We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access.

Personal information is retained only for as long as necessary to meet legal, regulatory and operational requirements.

No system can be guaranteed to be completely secure, however we regularly review our practices to maintain appropriate safeguards.

9. Your Rights

Subject to applicable law, you have the right to:

access your personal information,
request correction of inaccurate information,
request deletion where lawful,
withdraw consent for non-essential processing,
lodge a complaint with the appropriate privacy authority.

Requests may be made by contacting us using the details below.

10. Cookies

We use cookies to support website functionality and basic analytics, including understanding browsing behaviour and improving website performance.

Cookies do not store sensitive personal information. You may manage cookie preferences through your browser settings.

11. Children’s Information

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

12. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be published on our website.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

📧 contactus@oceanscapegroup.com
🌐 www.oceanscapegroup.com

Updated 26 January 2026

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